Privacy Policy – A1 Wholesale Supplies

1. INTRODUCTION
A1 Wholesale Supplies is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or placing an order with us, you consent to the collection and use of your personal information as described in this policy.

2. WHO WE ARE
A1 Wholesale Supplies is an Australian wholesale supplier. If you have any questions or concerns about how we handle your personal information, please contact us using the details at the end of this policy.

3. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information:

Contact and identity information: name, job title, business name, ABN, email address, phone number, and delivery and billing addresses.

Order and transaction information: purchase history, invoice records, payment method details, and account activity.

Account information: username, password, and account preferences if you have registered an account with us.

Communication records: emails, phone calls, or messages you send to us, including enquiries, complaints, and support requests.

Website usage data: IP address, browser type, pages visited, time spent on pages, referring URLs, and other analytics data collected via cookies and similar technologies.

We only collect personal information that is reasonably necessary for our business functions. You are not required to provide personal information to browse our website, however certain features and all purchases require you to do so.

4. HOW WE COLLECT YOUR INFORMATION
We collect personal information in the following ways:

Directly from you when you place an order, register an account, apply for a credit account, submit an enquiry, or contact our customer service team.

Automatically when you browse our website, through cookies and analytics tools.

From third parties such as payment processors, freight carriers, and credit reference agencies where relevant to your account or order.

5. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:

Process and fulfil your orders, including arranging delivery and sending order updates.

Manage your account and credit terms where applicable.

Respond to your enquiries, complaints, and requests.

Send transactional communications such as order confirmations, invoices, and shipping notifications.

Send marketing communications about our products, promotions, and news, where you have opted in or where we are otherwise permitted to do so.

Improve our website, products, and services through analytics and feedback.

Comply with our legal obligations, including tax, accounting, and regulatory requirements.

Detect and prevent fraud or other unlawful activity.

We will not use your personal information for any purpose that is unrelated to the above without your consent.

6. MARKETING COMMUNICATIONS
From time to time, we may send you information about our products, special offers, and promotions. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting us at sales@a1supplies.com.au.

Opting out of marketing communications will not affect the delivery of transactional emails related to your orders or account.

7. DISCLOSURE OF YOUR PERSONAL INFORMATION
We may share your personal information with third parties in the following circumstances:

Service providers: We engage trusted third-party providers to assist with order fulfilment, payment processing, freight and logistics, IT services, and website analytics. These providers are only given access to the information necessary to perform their services and are required to handle it in accordance with applicable privacy laws.

Freight carriers: Your name, delivery address, and contact number will be shared with our freight and courier partners to facilitate delivery of your order.

Payment processors: Payment information is handled by our payment gateway provider. A1 Wholesale Supplies does not store full credit card details on our systems.

Credit agencies: If you apply for a credit account, we may conduct a credit check using a third-party credit reference agency.

Legal and regulatory authorities: We may disclose your information where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect our rights or the safety of others.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

8. OVERSEAS DISCLOSURE
Some of our third-party service providers may be located overseas or process data on servers outside Australia, including providers of cloud storage, analytics, and email services. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.

9. DATA SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include secure servers, encrypted payment processing, and restricted internal access to personal data.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security and are not liable for any unauthorised access that is outside our reasonable control.

If you suspect that your account has been compromised, please contact us immediately at sales@a1supplies.com.au.

10. COOKIES AND WEBSITE ANALYTICS
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

We may use third-party analytics tools such as Google Analytics to collect and analyse website usage data. This data is aggregated and does not personally identify you.

11. ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you, and to request that any inaccurate, incomplete, or out-of-date information be corrected. To make a request, please contact us at sales@a1supplies.com.au. We will respond within a reasonable timeframe, and in most cases within 30 days.

In some circumstances we may be unable to provide access, for example where doing so would reveal personal information about another individual or where we are required by law to withhold it. If we decline your request, we will explain why in writing.

12. COMPLAINTS
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in the first instance so we can work to resolve the matter:

Email: sales@a1supplies.com.au
Phone: (03) 9708 2893
Hours: Monday to Friday, 8:00 am – 4:00 pm AEST

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting obligations. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised date. We encourage you to review this policy periodically. Continued use of our website or our services after any changes constitutes your acceptance of the updated policy.

15. CONTACT US
For any privacy-related enquiries, access requests, or complaints, please contact us:

Email: sales@a1supplies.com.au
Phone: (03) 9708 2893
Hours: Monday to Friday, 8:00 am – 4:00 pm AEST