Shipping & Returns
Shipping & Returns Policy A1 Wholesale Supplies — Last updated May 2026
SHIPPING POLICY
Processing Times
Orders placed before 2:00 pm (AEST) Monday to Friday are processed the same business day. Orders placed after this cut-off, or on weekends and public holidays, will be processed on the next business day. During peak periods, processing may take an additional 1–2 business days. You will be notified by email if there is any delay to your order.
Delivery Timeframes
Melbourne Metro — 1–3 business days from dispatch
Regional Victoria — 2–5 business days from dispatch
NSW, SA, QLD, ACT, TAS, WA, NT — you’ll receive a separate email with tracking information and your estimated delivery timeframe
Delivery timeframes are estimates only and begin from the date of dispatch, not the date of order placement. A1 Wholesale Supplies is not liable for delays caused by the carrier, weather events, or circumstances outside our control.
Shipping Rates
Orders over $250 (exc. GST) qualify for free standard shipping to Melbourne metro addresses. For orders under $250, shipping costs are calculated at checkout based on order weight, dimensions, and delivery location. Express shipping is available at an additional cost.
Delivery Areas
We ship Australia-wide, including metro, regional, and rural areas. Deliveries to remote locations or PO Boxes may take an additional 2–4 business days and may incur a surcharge, which will be calculated at checkout. International shipping is not currently available.
Freight and Bulky Orders
Orders that exceed standard parcel limits in weight or size will be shipped via freight. Freight deliveries are made to the kerbside and require a signature upon receipt. If your delivery address requires a tail-lift or has restricted access, please advise us at the time of ordering. Additional charges may apply. Our team will contact you to confirm freight arrangements before dispatch.
Signature on Delivery
A signature is required on delivery for all orders, unless instructed to leave unattended. If no one is available to sign, the carrier will leave a calling card with instructions to arrange redelivery or collection. A1 Wholesale Supplies is not responsible for any fees associated with redelivery.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email including estimated delivery. If you have not received your goods within the advised delivery timeframe, please contact us at sales@a1supplies.com.au.
Back-Orders and Out-of-Stock Items
If an item in your order is temporarily out of stock, we will notify you by email with an estimated restock date. You may choose to wait for the item, substitute it for an alternative product, or cancel that item for a full refund. A1 Wholesale Supplies reserves the right to cancel any back-ordered item if stock cannot be fulfilled within a reasonable timeframe.
RETURNS & EXCHANGES
Returns Policy
We accept returns within 30 days of delivery for items that are unused, in their original packaging, and in a resalable condition. Proof of purchase is required for all returns. Change-of-mind returns may be subject to a restocking fee of up to 15% of the item value. Return shipping costs for change-of-mind returns are the responsibility of the customer.
Short Shipments and Order Discrepancies
If the quantity you receive does not match your invoice, or if an item is missing from your order, please contact us within 48 hours of delivery with your order number and details of the discrepancy. We will investigate and resolve the issue promptly.
Damaged or Incorrect Items
If your order arrives damaged or you have received the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the issue, and we will arrange a replacement or full refund at no cost to you. Do not dispose of damaged goods or packaging before contacting us, as we may need this to process a claim with the carrier.
Non-Returnable Items
The following items cannot be returned unless faulty: perishable or consumable goods, items that have been opened, used, or assembled, custom or made-to-order products, clearance or final sale items, and hazardous materials or chemicals.
How to Submit a Return
Email sales@a1supplies.com.au with your order number, the item(s) you wish to return, and your reason for return. Our team will respond within 2 business days with a Return Merchandise Authorisation (RMA) number. Package the item securely with the RMA number clearly marked on the outside of the parcel and ship it to the address provided. We recommend using a tracked service, as A1 Wholesale Supplies is not liable for returns lost in transit.
REFUNDS
Approved refunds are credited to the original payment method within 5–7 business days of us receiving and inspecting the returned goods. Original shipping charges are non-refundable unless the return is due to an error on our part or a faulty product.
ORDER CANCELLATIONS
Orders may be cancelled within 2 hours of placement by contacting us at sales@a1supplies.com.au. After this window, orders may have already entered processing and cancellation cannot be guaranteed. Custom or made-to-order items cannot be cancelled once production has commenced.
AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
CONTACT US
For all shipping and returns enquiries, please contact our customer service team:
Email: sales@a1supplies.com.au Phone: (03) 97082893 Hours: Monday to Friday, 8:00 am – 4:00 pm AEST
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